This article will explain step by step how you can add Mopinion feedback results as cases in Salesforce. The connection requires the creation of a Mopinion webhook and a Salesforce web to the case form. Basically, you will create an HTML web form in Salesforce. The fields of this form will be linked to the fields of the Mopinion feedback form. The Salesforce web form does not have to be published on your website.
While setting up this integration you will be switching between Mopinion and Salesforce. It is recommended to open both applications in different browser windows or tabs. For the last part of the setup, you will require the assistance of Mopinion.