Mopinion Knowledge Base
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Getting started
Welcome to the Mopinion Knowledge Base, if you are completely new to Mopinion and just starting out, we have some quick tips to get you started.
Building a new feedback form
If you are looking for information on building a feedback form, by adding logic to a survey or changing the design, for example, you can find all related articles right here: Building feedback forms.
Deploying to your site
Once you’ve built your surveys, you will have to make sure they are placed on your site. This is done by adding them to your deployment. Within your deployment, you can add rules and triggers that will determine how and when a survey should show.
When these rules have been set up you do need to make sure that the deployment script is present on the page so we can determine if a survey should be shown. This script can be hardcoded on every page or you can use a tag manager of your choice, for example, Google Tag Manager. The good news is that in general, you would only have to do this once. Once a deployment is active on your site you can add more surveys to this one deployment.
Browse by section
Building Feedback Forms
- Conversational forms
- Standard forms
- Building Elements
- Emails
- Form Editor
- General
- Styling Your Forms
- Custom CSS guidelines
- How do I change the position of my feedback button?
- How do I create a theme? — Go to Data collection → Feedback forms → DESIGN → THEME → Custom themesimage-20240414-202839.png
- How do I customize the design of my feedback form?
- How do I know which forms use which theme?
- How do I remove a theme?
- How to turn off the web fonts?
Cases
- Already completed thank you page
- Analyse feedback responses with open comments
- Building a chart based on URL
- Case feedback in email campaigns
- Collect the start time of opening a feedback form
- Email feedback on own homepage
- Embed a Mopinion page in a Usabilla div
- Embedded form in FAQ case
- Feedback form on the checkout page
Deploying Your Feedback Forms
- A/B Testing Mopinion Surveys
- Common regex patterns
- How can forms be triggered?
- How do I check the deployment conditions on my website?
- How do I create a deployment code?
- How do I deploy an embedded form?
- How do I deploy an in-app form on my app?
- How do I deploy my feedback forms?
- How do I implement the Mopinion script?
- How do I install Mopinion with Google Tag Manager?
- How do I install Mopinion with Tealium?
- How do I install the Mopinion deployment code in React?
- How do I know if a form is in a deployment code?
- How do I know if a user has already seen or submitted a feedback form?
- How do I revert to a previous version of my deployment conditions?
- How do I test a draft deployment on my website?
- How do I trigger a form based on a JavaScript variable?
- How do I use GTM as a trigger?
- How do I use the Deployment Assistant?
- How to deploy Mopinion via Capacitor by Ionic
- How to host Mopinion on your own servers?
- How to restrict access to a deployment code?
- What conditions to trigger a form are available?
- Where can I find my deployment? — Go to Data collection → Deployments.image-20200224-152050.png
- Where can I find the form key?
FAQs
- Apache Log4j 2-library vulnerability does not affect Mopinion
- Debugging Web Surveys
- How can I test my in-app forms?
- OpenSSL-2022 vulnerability
- Privacy/GDPR
- Programming
- Support
- WCAG
Feedback Reporting
- Charts
- Customers
- Dashboard
- Direct insights
- Export feedback
- Form metrics
- How do I see how customers interact with the form?
- How do I turn the Mopinon form metrics on? — The Mopinion form metrics is a form-specific setting. To modify the setting open a form in the form builder https://mopinion.atlassian.net/wiki/x/LgCDDg. The setting can be found under INTEGRATION → Mopinion Metrics. The toggle is turned on by default.image-20240321-131858.png
- Smart recaps
- Text Analytics
Getting Started
In-App KB
- Account/Me
- Account/My organisation help articles
- Actions help articles
- Alerts help articles
- Analytics help articles
- Answers help articles
- Chart help articles
- Dashboard help articles
- Dataset help articles
- Deployment help articles
- Form help articles
- Integrations/Api help articles
- Integrations/Webhooks help articles
- Reporting/Inbox help articles
- Reports help articles
- Tags help articles
- User and access management help articles
Integrations
- API
- Form Integrations
- Webhooks
- How do I create an outgoing webhook?
- How do I integrate Mopinion feedback results in Salesforce using the web to case?
- How do I use webhooks to send data to other applications?
- How do I use Zapier to send feedback to an external app?
- Increase webhook security by validating the signature
- New set up a webhook for Microsoft Teams using workflows
- Old set up a webhook endpoint for Microsoft Teams
- Set up a webhook endpoint for Asana
- Set up a webhook endpoint for Basecamp
- Set up a webhook endpoint for Google Chat
- Set up a webhook endpoint for Jira
- Set up a webhook endpoint for Rocket.chat
- Set up a webhook endpoint for Slack
- Set up a webhook endpoint for Trello
- Use incoming feedback to open tickets in Zendesk using Zapier
SDKs
User and Account Settings
- Account Settings
- How do I make all Mopinion users available to forward feedback details to?
- Reports
- User management — Go to Settings → User management → Users
- Access groups
- Access groups prior to December 12th, 2022
- Best practices access groups
- First-time use of user management — Users in the admin group have access to all reports and edit rights on all sections. Additionally, they have viewing access to the billing section of the platform. You can only change which users are inside the admin group.
- How do I manage access?
- How do I request access to a report or section?
- Single Sign-On with Microsoft Entra ID | Azure Active Directory
- Single Sign-On with Okta
- Users
Working with Feedback
- Actions
- Alerts
- Feedback Inbox
- How can I use filters to view feedback with or without actions?
- How do I assign an action from a feedback detail page?
- How do I automatically translate incoming feedback?
- How do I forward a feedback result by email?
- How do I push feedback to a third party?
- How do I reply to feedback by email?
- How do I search in my feedback results?
- How do I select a specific date to find my feedback results?
- How do I sort my feedback results by date?
- How do I use the reply-to field?
- How to delete feedback?
- Feedback Items
- Importing Feedback Data
- Notes
- Standard Answers
- Tags
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- inapp_account
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- inapp_actions
- inapp_actions_overview
- inapp_alerts
- inapp_alerts_overview
- inapp_analytics
- inapp_analytics_overview
- inapp_answers
- inapp_answers_overview
- inapp_api
- inapp_chart_overview
- inapp_charts
- inapp_dashboard
- inapp_dashboard_overview
- inapp_datasets
- inapp_datasets_overview
- inapp_deployment
- inapp_deployment_overview
- inapp_inbox
- inapp_integrations
- inapp_integrations_api_overview
- inapp_integrations_webhooks
- inapp_integrations_webhooks_overview
- inapp_me
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- inapp_reporting
- inapp_reporting_inbox_overview
- inapp_reports
- inapp_reports_newreport
- inapp_reports_overview
- inapp_survey
- inapp_survey_overview
- inapp_tags
- inapp_tags_overview
- inapp_users
- inapp_users_overview
- inapp_webhooks
- inbox
- integrations
- issues
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