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How do I build a feedback form?

How do I build a feedback form?

Do you want to set up a feedback form on your own? Just follow these steps:

Step 1: Feedback forms

Go to 'Data collection' on the left-hand side of the page and click on 'Feedback forms'.

Step 2: New form

If you haven't made any feedback forms yet, an empty page with just one option 'New form' will appear, click on this. Then, choose what type of form you want to create.

See Differences Feedback Form Types for the differences between the form types Responsive Feedback Form for Web, Email Campaign Feedback Form and In-App Mobile Feedback Form.

Next, choose if you want to use a template, or start from scratch. Note, that, currently, only templates for web forms are available.

Templates

If you want to use a template, you will be using predefined templates for your feedback form. An example of this would be the GCR template which analyses the Goal Completion Rate of your organization. We have many templates to choose from.

To read more about feedback forms using the "Pick a template" option please read this article.

Start from scratch

Step 3: Form name

The first step is to give your feedback form a name, you can do this by clicking on the pencil button, at the top of the page.

Add & delete elements

Step 4: Add element

Now you will see a screen with a lot of options along. On the right, you will see ‘Add', ‘Block', 'Logic’, 'Form’ and 'Templates'. Click on 'Add' to choose your score elements and question elements. Once you've made your choice, just drag and drop your element on your empty template.

Have a look at Building Elements to get more information on the different elements.

Step 5: Delete element

If you've made the incorrect selection in regards to the question elements you have selected, you can easily delete a question element by clicking on the 'Trash' icon to the right of your question element.

Edit elements

Step 6: Edit element

You can also edit your questions. For example, the text and answer options of the question. Just click on the 'Block' button on the right and click on a question element.

Step 7: Required element

Required questions: If you want it to be mandatory for your users to fill in an answer to a certain question, click on the question element and then click on the ‘Required' button on the right-hand side. If you've selected the 'Required' button, your questions will be marked by a '*’,