How do I build a feedback form with a form template?

Do you want to build a feedback form using a template? We've got you covered... Mopinion offers a wide range of predefined feedback form templates including various feedback metrics such as NPS, Customer Effort and Csat. 

How to start?

Step 1: Feedback forms

From the main menu on the left of the page, go to Data Collection > Feedback Forms.

Step 2: New form

Select an existing feedback form template to get started. To do this, click on ‘New form’.

Step 3: Select template

You will then be redirected to a screen where you can select your feedback form template. Here you can select the form template that suits your needs. 

Step 4: Edit template

By selecting your desired template, you will see a preview. It is also possible to edit the questions in the form template, or to add extra questions, by clicking on ‘Edit template in detail’.

Step 5: Save

Once you've selected your template and edited it how you want it to be, you can create your form by clicking ‘Save’ in the top right corner.

Click on ‘DEPLOY’ and then the pencil icon next to ‘Default deployment for web’. Select the survey you want to add to the deployment. Go back to the ‘DEPLOY’ page. Then all you need to do is grab the Mopinion code, by clicking on ‘<>’, and add it to your website, or add the form to an existing tag in the deployment section.


Already using Google Tag Manager (GTM)? Here you will find a guide on how to use Mopinion in GTM.

For more useful tips about collecting feedback read this article to get inspired.

Video Walkthrough: