Step 1: Check if you can see the deployment code
Go to your own webpage and open the developer tools by clicking on the icon with 3 dots, in the top right corner, then, ‘More tools’ > ‘Developer tools’.
Open the ‘Elements’ tab, and use ctrl f to search for ‘pastease’. This should give you two results. See the picture below, note, you should have a personal code at the spot of ‘IDNUMBER’:
Step 2: Clearing your cache, cookies, session storage and local storage
If you’ve made any changes to the deployment and the form, your old version will still be in your cache. You, therefore, have to clear your cache. Again, open the developer tools. Now, click and hold on the refresh button, in the top left corner. Click on ‘Empty Cache and Hard Reload’:
If you use a proactive or exit form, a cookie will be placed to make sure the form will not load again within the refresh period. You can find this period in your Mopinion software page, under ‘Data collection’ > ‘Deployments’. Next, click on the pencil icon of the deployment you wish to edit.
On the right-hand side, drag the form you want to edit to the center and click on this form. Under ‘Targeting’, you will see the ‘Refresh condition’:
To trigger a form within the refresh period, you need to delete several cookies. Open the developer tools and go to the ‘Application’ tab. Click on ‘Cookies’ on the left, under ‘Storage’, and select your main domain. Use the ‘Filter’ search bar to search for the cookies that start with ‘MSopened’, ‘MSFeedbackSent’, and all the cookies that contain ‘pastease’. Delete these cookies, by right-clicking on the cookie, and click on ‘delete’:
Local and session storage
If you have also made changes to the design of your form, you will also need to clear your local and session storage. To do this, go to the ‘Console’ tab within the developer tools and type localStorage.clear() and sessionStorage.clear():
Reload your page, and the latest version of your survey will be downloaded.