How do I deploy my feedback forms?

How do I deploy my feedback forms?

To get into the deployment manager follow the steps on Where can I find my deployment? .

Basic deployment flow

We first describe how you can set a form live with the default condition. In the section Refine deployment conditions we show you how to set specific conditions.

Step 1: Add feedback form

Select the button image-20250414-134754.png + ADD FORM at the bottum of the page to add a feedback form to the deployment.

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Search for the form you want to add and select the form.

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Step 2: When all conditions are valid

By default the form is set to show via the feedback button if all condition are true, the reset targeting rules in this set for each visitor are after 30 days, the div to render the form in is named surveyContent and it is added to the page if it is not present on the page.

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default targeting conditions

If you select SAVE TO DRAFT and then select PUBLISH

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Name the version of this deployment change and select image-20250414-144436.png PUBLISH.

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Your form is now active with the condition.

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Refine deployment conditions

Set how the form should show

For modal and slide-in forms there are 3 options

  • Show feedback button (a feedback button will be visible and the visitor has to click on this for the form to be shown)

  • Show form proactively (the form will open/show automatically - depending on your trigger rules), or,

  • Show form when the user tries to leave the page (the form will appear when the visitors tries to leave the page, often used to reduce shopping cart abandonment)

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Conditions made with Triggered proactively and Triggered on page leave won’t show a button.

Condition setting duration

Reset targeting rules condition setting duration

 

Pause condition set

The setting Pause condition set enables you to temporarily turn a condition set off. That way you can disable the presence of a form.

As it is possible to create multiple trigger condition sets (see step 5) for a form you should pause all condition sets for a form to turn it of entirely.

Step 3: Add triggers

After choosing how the form will appear, you can choose from a number of different form trigger conditions.

  • Show only to a percentage of users

  • Show based on URL conditions

  • Show to users coming from a specific page

  • Show form after a specific time on a page

  • Show on a specific date

  • Show on a specific time

  • Show only to visitors using a certain device

  • Show form after a specific time on the entire website

  • Show to users after visiting a specific amount of pages

  • Show form after the user scrolls to a certain position

  • Show based on the users cookies

  • Show based on JavaScript variables on the page

  • Show based on HTML elements on the page

  • Show based on interaction with feedback forms

  • Show based on interaction with the page

Do note, URL conditions are case-sensitive. In order to make your conditions case-insensitive, you will need to apply regex. This article will provide you with information on how to add regex.

Step 4: Save

After selecting your form triggers, hit the green save button and the triggers will be active immediately.

To read more about triggers, please read this article.

Implement the Mopinion script by implementing the tag in your HTML or using the Google Tag Manager.

See https://support.mopinion.com/help/how-do-i-check-the-deployment-conditions-on-my-website for more information on how to check why a form is or is not showing on a web page.

Step 5: Additional conditions

If you want the same form to trigger under an additional but different trigger set just add the form to the deployment settings again as you did in step 1. Then repeat steps 1 to 4 to add an additional condition.

Video Walkthrough