How do I deploy my feedback forms?

Created by Pieter Hotke
Last updated: Aug 23, 2021 by Claire van der Wal (Unlicensed)

To get into the deployment manager follow the steps on https://mopinion.atlassian.net/wiki/spaces/KB/pages/124781134 .

Step 1: Add feedback form

Add a feedback form by dragging it from the right panel into the left panel.

Step 2: Trigger type

Your feedback form has now been added to your deployment with a basic condition Trigger by button. On the right-hand side of your screen, you can change this to:

  • Triggered by a button (a feedback button will be visible and the visitor has to click on this for the form to be shown)

  • Triggered pro-actively (the form will open/show automatically - depending on your trigger rules), or,

  • Triggered on page leave (the form will appear when the visitors tries to leave the page, often used to reduce shopping cart abandonment)

Step 3: Add triggers

After choosing how the form will appear, you can choose from a number of different form triggers.

  • URL of the page

  • Percentage of visitors

  • Type of device

  • Presence of cookies

  • Presence of JavaScript variables

  • Length of time on the page

  • And many more...

Do note, URL conditions are case-sensitive. In order to make your conditions case-insensitive, you will need to apply regex. This article will provide you with information on how to add regex.

Step 4: Save

After selecting your form triggers, hit the green save button and the triggers will be active immediately.

To read more about triggers, please read this article.

Implement the Mopinion script by implementing the tag in your HTML or using the Google Tag Manager.

See https://support.mopinion.com/help/how-do-i-check-the-deployment-conditions-on-my-website for more information on how to check why a form is or is not showing on a web page.

Step 5: Additional conditions

If you want the same form to trigger under an additional but different trigger set just add the form to the deployment settings again as you did in step 1. Then repeat steps 1 to 4 to add an additional condition.

Video Walkthrough