The survey is not showing up properly, what can I do?

Owned by Saskia Clappers (Unlicensed)
Last updated: Aug 23, 2021 by Claire van der Wal (Unlicensed)
2 min read

Mopinion does everything it can to keep all websites running smoothly. However, it is possible that a feedback form does not show up properly on your website.

This can be caused by a number of different issues, the most probable we have listed below.

Debugging on your site

If you have implemented the tag, you can debug the deployment conditions on your site by adding the following cookie to the page:

document.cookie='LOG=true'

The linked article above will walk you through the most common causes for why a survey will not show:

  1. Deployment is not present on your site - Add the tag to your site.

  2. The deployment is switched off - Set the status of your deployment to active.

  3. The deployment is loaded, and conditions are being checked but some conditions evaluate to false.

Changes made to existing survey not visible

If you have recently made changes to your survey, these changes might not be visible yet in your feedback form. This happens when your previous version is saved in the cache memory and local storage. After having made changes to your survey, your browser will not be updated instantly. To make sure your browser has the latest version of the files you can remove the files from your cache and session storage. Please read this article for more information.

The issue is still not resolved

If the survey is still not showing up properly, please contact: support@mopinion.com and explain your problem as specifically as possible. Include the following in the mail:

  • A description of what is wrong

  • A link to a URL where you expect the survey to show

  • Name or survey-id of the form

  • The report/organization the survey can be found in Mopinion (for accounts with multiple reports/organizations)

  • The deployment the survey is in

 

We will help you as quickly as possible.