Knowledge basePrivacy/GDPRWhich cookies do we use?

Which cookies do we use?

Owned by Saskia Clappers (Unlicensed)
Last updated: Aug 31, 2023 by Cyriak Clarke

Here is a list of all possible cookies we use with their function, domain, expiration time, and when they are used.

  • When: Always

  • Function: ID Load Balancer

  • Domain: *.mopinion.com

  • Expiration: 7 days

  • When: Always

  • Function: ID Load Balancer

  • Domain: *.mopinion.com

  • Expiration: 7 days

Note: The cookies AWSALB and AWSALBCORS are functionally the same cookies. The latter has an explicit SameSite attribute set because of changes made from Chrome 80 and upwards. Both cookies are used to let the load balancer properly function. For more information why we use a load balancer see https://docs.aws.amazon.com/elasticloadbalancing/latest/application/introduction.html.

Cookie name: _ga

 

The below cookies are only placed when the form is actually shown and sent:

  • When: Optional

  • Function: Registration that the form has been opened

  • Domain: Customer domain

  • Expiration: As a Mopinion customer you can set the expiration date manually. The default value is expiration after 30 days.

  • Value: The formkey of the last opened form

  • When: Optional

  • Function: Registration that the form has been opened

  • Domain: Customer domain

  • Expiration: As a Mopinion customer you can set the expiration date manually. The default value is expiration after 30 days. 

  • Value: true

  • When: Optional

  • Function: Registration that feedback was sent

  • Domain: Customer domain

  • Expiration: As a Mopinion customer you can set the expiration date manually. The default value is expiration after 30 days.

  • Value: The formkey of the last submitted form

  • When: Optional

  • Function: Registration that feedback was sent

  • Domain: Customer domain

  • Expiration: As a Mopinion customer you can set the expiration date manually. The default value is expiration after 30 days.

  • Value: true

 

The below cookies are only placed when the Deployment Manager contains conditions for passive, proactive and/or exit forms:

The below cookies have been moved to localStorage

  • When: Optional

  • Function: Visitor belongs to the selected group

  • Domain: customer domain

  • Expiration: As a Mopinion customer you can set the expiration date manually. The default value is expiration after 30 days. 

  • When: Optional

  • Function: Visitor belongs to the selected group and button is shown

  • Domain: Customer domain

  • Expiration: As a Mopinion customer you can set the expiration date manually. The default value is expiration after 30 days. 

  • When: Optional

  • Function: Chance the visitor gets to see the form

  • Domain: Customer domain

  • Expiration: As a Mopinion customer you can set the expiration date manually. The default value is expiration after 30 days. 

  • When: Optional

  • Function: The visitor is selected and gets to see the form

  • Domain: Customer domain

  • Expiration: As a Mopinion customer you can set the expiration date manually. The default value is expiration after 30 days. 

  • When: Optional

  • Function: Chance the visitor gets to see the form

  • Domain: Customer domain

  • Expiration: As a Mopinion customer you can set the expiration date manually. The default value is expiration after 30 days. 

  • When: Optional

  • Function: The visitor is selected and gets to see the form

  • Domain: Customer domain

  • Expiration: As a Mopinion customer you can set the expiration date manually. The default value is expiration after 30 days. 

  • When: Optional

  • Function: Form will be activated when the visitor returns

  • Domain: Customer domain

  • Expiration: As a Mopinion customer you can set the expiration date manually. The default value is expiration after 30 days. 

  • When: Optional

  • Function: Form has to be shown to the visitor coming from a specified URL.

  • Domain: Customer domain

  • Expiration: As a Mopinion customer you can set the expiration date manually. The default value is expiration after 30 days. 

Cookie name: page_count.[deployment_rule_id]

  • When: Optional

  • Function: Form has to be shown to the visitor after X number of pages

  • Domain: Customer domain

  • Expiration: As a Mopinion customer you can set the expiration date manually. The default value is expiration after 30 days.

 

We use second-party cookies. It is, therefore, still possible to trigger forms based on cookie conditions, also if your browser blocks third-party cookies.

None of our cookies are used to track your visitors outside your own domain. The passive/proactive/exit based cookies are only used to determine whether a form is allowed to show based on the conditions you set yourself.