When customers send feedback, it could be handy to push the received feedback to another app like Slack, Google Chat and/ or Jira. In this article, we will explain to you how you can do this.
Instructions
In the left-hand panel, under ‘Replorting’>'Feedback inbox', click on the feedback item you would like to send to another app.
Click on the share button, and click on ‘Add integration'.
Select the integration type, follow the instructions, and give your integration a name.
4. Now, in your feedback inbox, when you click on the share button, you will see the integration you just set up in step 3. Click on the integration, and send integration.
5. In the corresponding third party, you will find the feedback you just sent.
Created connections can be edited under ‘Integrations’ > 'Webhook & Apps'
Supported apps
JSON hook
Slack
Rocket.chat
Trello
Asana
Google Chat
Jira
Basecamp
Microsoft Teams