How do I customize the design of my feedback form?

Within your feedback form, it is possible to create your own design by using the custom features in the feedback form builder.

Step 1: Feedback forms

Go to 'Data collection' and click on 'Feedback forms'.

Step 2: Edit/New form

Select the pencil button of the feedback form you want to edit or click on 'New form' to start with the standard design of a new feedback form.

Step 3: Design

You will see a navigation bar with three different options (build, design, deploy).

For now, we will focus on the 'Design' option so please click on this. For more information about building feedback forms please refer to the article How to build a feedback form? and How do form logics (question routing) work? to implement question routing. 

Step 4: Theme 

After clicking on the option 'Design' you are presented with a selection of different themes that you can use for your design template. Once you select a theme, your chosen theme will be marked with a check.

Step 5: Custom CSS

To apply Custom CSS rules, click on ‘FORM’, on the right-hand side of your screen. Fill in your Custom CSS rules. Do note that this requires some knowledge of CSS. See Custom CSS Guidelines for tips and tricks in regards to this section.

It is also possible to attach your own logo which will be shown when your feedback form is opened. To attach your logo select the header element.

In the right menu select EDIT → Logo.

Then drag an image file into the box 'Drag and drop files here, or select 'click to browse' to upload a file. Your browser, with your desk files, will automatically open so that you can choose and upload an image. 

After a file has been selected select UPLOAD to upload the image.

When the logo is uploaded it will display in the form builder.


The accepted file formats are .png and .jpg. In Mopinion you cannot resize the file. Please resize the file before uploading.

Step 7: Edit form body

In the first five steps, we focused on the ‘General' components of the feedback form. Now that the general components have been set up, we will help you design the ‘Body' of the feedback form. Just click on 'BLOCK' or 'FORM’. Here, you can customize the 'Header', the 'General text font', the 'Titles', the 'Dividers' and the 'Errors' (if you want an error message to show when a visitor fails to fill in an answer). 

The steps you take to customize the 'Body' settings also apply to the categories: 

  • Buttons

  • Inputs

  • Ratings

Choose your text style, font size and colour of the text. Customize your check-boxes, categories, drop-down lists, radio buttons and your ratings and you’re finished with creating your own design!

Step 8: Button design

If you're not satisfied with the position of the feedback button you can also change the position by clicking on 'FORM' and choosing another position using the 'Button position'.

Here you can also change the text and icon of your feedback button. Click on the Button icon line to open a panel to select a new icon. Click on the Button text line to type a new button text.

Not all survey types have text on the button.

If you do not see an option to change the button text then the currently selected survey type does not support this. To see or change the current survey type, go to ‘Build’>'Form' in the formbuilder.

If you want to take a quick look, just click on the blue 'Preview' button in the top right corner and preview your changes.

To implement the feedback form on your own website we recommend that you read the .

Oh, and make sure you don't forget to save your feedback form!

If you like to use your custom design template as a basis for another design, you can duplicate the template. Just click the ‘Clone design’ button and a new custom theme is created.

Video Walkthrough