How do I push feedback to a third party?
When customers send feedback, it could be handy to push the received feedback to another app like Slack, Google Chat and/ or Jira. In this article, we will explain to you how you can do this.
Step 1: Feedback inbox
In the left-hand panel, under ‘Replorting’>'Feedback inbox', click on the feedback item you would like to send to another app.
Step 2: Add integration
Click on the share button, and click on ‘Add integration'.
Step 3: Select integration type
Select the integration type, follow the instructions, and give your integration a name.
Step 4: Send integration
Now, in your feedback inbox, when you click on the share button, you will see the integration you just set up in step 3. Click on the integration, and send integration.
Once you have set up an integration type, you will directly see this in the drop-down the next time you want to push feedback to this third party.
Step 5: View feedback
In the corresponding third party, you will find the feedback you just sent.
Created connections can be edited under ‘Integrations’ > 'Webhook & Apps'
Supported apps
JSON hook
Slack
Rocket.chat
Trello
Asana
Google Chat
Jira
Basecamp
Microsoft Teams