There are essentially two ways you can re-assign an action:
From the Feedback inbox page
From the Action inbox
In the first case, your action is always linked to a feedback result. Learn more about that here.
In the second case, actions are not directly linked to any feedback. Therefore these actions are often used for more generic types of tasks. For example to train people, to further investigate an issue, for learning points, etc.
This article concerns the second case: reassigning actions directly from the Action inbox.
To re-assign an action from the action inbox please follow these steps:
Step 1: Manage actions
Go to 'Actions' on the left-hand side of the page and click on 'Manage actions'.
Step 2: Reassign
Now you will see a list with created actions. When creating an action you have to assign the action to a team member. You can re-assign the action by clicking on the action itself, next, on the icon with three dots, then, click on ‘Reassign’.
Step 3: Edit action
Once you've clicked on ‘Reassign', you will see the image below. Use the text box under 'Reassign to’, to find the team member you want to assign the action to and add a comment to let them know the action has been reassigned or something else that's relevant.
Step 4: Save
By clicking on the 'Reassign' button your changes will be saved.