We offer 2 types of auto-tagging; tagging by our Artificial Intelligence (A.I.) software and tagging based on conditions you determine yourself. Both types can be used simultaneously. We will first describe how A.I. tagging works.
Step 1: Manage tags
Go to ‘Settings' on the left-hand side of the page and click on 'Tags'. Click on 'Manage tags’ at the top of the page.
In the reporting inbox, you can recognize the A.I. tags by their blue colour. If you click on the tag you can decide to accept or decline the tag.
Own condition tagging
Automated tagging enables you to quickly specify conditions in which tags should be added to feedback items. These parameters can contain any feedback value and can include as many conditions as needed. The conditions can also be combined infinitely – making tag assignment rules as specific as you like.