If the feedback result includes an email address from your customer or website visitor, it is possible to reply directly by email. Just follow these steps if you're not sure how to do this:
Step 1: Click on 'Reporting' at the sidebar and go to 'Feedback inbox'.
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Step 2: Select the feedback result you want to use. Make sure your date selection and report is correct (so as to prevent searching for a specific feedback item under the wrong date selection or report) and click on the feedback item.
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Step 3: Once you've clicked on the feedback item, you will be presented with various feedback details regarding the feedback item. Click on the 'reply' button. (This button is only available if the respondent has filled in his/her email address).
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