In this example, we will take incoming feedback from Mopinion and use it to create a new ticket in Zendesk.
Overview
In this tutorial we will cover how to:
Create a zap in Zapier
Setup a webhook in Mopinion
set up the zap so it uses the webhook data for ticket info in Zendesk
Link Mopinion to Zendesk
Setting up Zapier
In your Zapier dashboard create a new zap by selecting MAKE A ZAP.
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When you now press the continue button, you are presented with the endpoint (the custom Webhook URL)
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Setting up Mopinion
The URL that we created in Zapier you need to use as the endpoint in the webhook settings in Mopinion.
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it might take a few seconds to a couple of minutes for the data to be sent to Zapier. |
Process the incoming data
As mentioned above, it might take some time to see the incoming data. If you do not see any data please make sure that:
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If you are successful Zapier will show you the data it received. You can use these data points as details in the connection you are about to set up.
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Setting up the connection from Zapier to Zendesk (or any other third party application)
In this example we use Zendesk, the specific steps might defer from the program you are trying to connect to but in general, it will ask you to provide credentials so the application can identify you and endpoint where the data must be sent to.
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Also note that Zendesk will automatically send out a mail to the customer that a new issue was created. You can directly reply to the customer because we used their email address as sender.
Ready to use
With all the steps above, your Mopinion to Zendesk connection is now ready to be used. Do make sure to activate this connection in Zapier to start using it!
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More information
https://mopinion.com/integrate-user-feedback-webhooks-zapier/
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