...
An alert can be sent for all feedback that this survey receives or when a feedback item contains a specific value. In the example below, we only want to sent an alert when a feedback item has a rating lower than 6 and the open comment field is not empty.
...
You can choose to turn your alert on/off as well as select if customer details and survey highlights should be sent. You can also send an email as plain text, this can be useful if you want to set up a connection with a third-party application using its inbound mail.
| Info |
|---|
Note: sending customer details is not mandatory. If you have very strict internal privacy policies and do not wish to show customer details in your email alerts, just leave the option 'Show customer details' unchecked. |
...
Now all you need to do is save this alert and is ready to notify you and your team members whenever new feedback has been received.