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The forms make use of HTML, CSS and JavaScript files. These files are hosted on our servers. Upon your first encounter with the form your browser stores, these CSS and JavaScript files in its cache memory and in its local storage (sessionStorage) for future quick access. This saves loading time since the files don't need to be retrieved from our server but can come straight from your browser's device (pc, mobile, tablet).

However, if we make changes to these CSS or JavaScript files your browser will not be updated instantly. To make sure your browser has the latest version of the files you can remove the files from your cache and session storage. When these changes have been made the page can be reloaded and the latest version of the survey will be downloaded.

Troubleshooting Browser Issues

  1. Clear your cache & cookies, restart your browser

  2. Test Mopinion in an incognito (private) window (Guides for Chrome, Safari, Firefox, IE)

  3. Test Mopinion in a different browser

  4. Open your developer console and see if you are getting any errors (Guides for Chrome, Safari, Firefox, IE)

  5. Clear the local storage of your browser


How to clear your cache?

  • Chrome (CTRL+SHIFT+I), refresh button, right mouse button

Clear cache Crome.mp4

  • Edge (CTRL+SHIFT+I), refresh button, right mouse button

Clear cache Edge.mp4

  • Internet Explorer 11 (CTRL+SHIFT+DEL)

Clear cache Explorer.mp4

How to clear the local storage?

In the developer console (CTRL+SHIFT+I → Console) you type in the below command and hit enter:

sessionStorage.clear()

Clear local storage.mp4

And that is it!

Easy html macro
theme{"label":"solarized_dark","value":"solarized_dark"}
contentByMode{"html":"<div id=\"surveyContent\"></div>","javascript":"var confluenceData = {};\nvar pageId;\nvar pageTitle;\n\ntry {\n confluenceData = JSON.parse(parent.window.name);\n var pageId = confluenceData.options.productContext['page.id'];\n var pageTitle = confluenceData.options.productContext['page.title'];\n} catch(e) {}\n\nvar src = 'https://collect.mopinion.com/assets/surveys/2.0/js/survey.min.js';\n\nvar vars = {\n key:'211a4fdb96626776846147095cc335b448e20458', \n domain:'app.mopinion.com', \n divName:'surveyContent', \n button:false, \n use_collect:false, \n useQuerySelectorAll:false\n};\n\nvar s = document.createElement('script');\ns.async = 'async';\ns.id = 'mopinionFeedbackScript';\ns.src = src;\ns.onload = s.onreadystatechange = function() {\n if (!s.readyState || s.readyState === 'loaded' || s.readyState === 'complete') {\n try {\n srv.loadSurvey(vars);\n } catch (e) {}\n }\n}\ndocument.head.appendChild(s);","css":""}