How do I see how customers interact with the form?
Prerequisite
The Mopinion Metric are turned on by default. If they have been turned off see https://mopinion.atlassian.net/wiki/x/BADCcg how to turn them on again.
Go to the metrics overview.
To go to the metrics overview, click on Data collection → Feedback forms.
Choose the form for which you want to see the Mopinion metrics and click on the three dots menu 
Reading the metrics
The overview entails 5 metrics:
A. Shown: Total
B. Shown: Unique
C. Completed
D. Closed before complete
E. Response rate
A. Shown: Total
The total number of times your form was shown to your customers.
B. Shown: Unique
If within 30 minutes after the initial showing of the form, the form is shown again this is considered to be one shown.
C. Completed
The total number of times your form was completed and submitted.
D. Closed before complete
The number of times the form has opened, but closed before submitting the form.
E. Response rate
The percentage of forms that were opened and then submitted.
Filters
It is possible to filter on URL and date range.
F. Refresh
The metrics will load and be cached. To update the metrics' results use the refresh 
G. Filter on URL
The metric results are based on all feedback results of a form. If you want to check for a specific URL or a pathname just enter it in this filter.
H. Date range
There are preset data range options that you can view the metrics by. Select the date range 