Why can't I see the changes that have been made to the form on my website?

The forms make use of HTML, CSS and JavaScript files. These files are hosted on our servers. Upon your first encounter with the form your browser stores, these CSS and JavaScript files in its cache memory and in its local storage (sessionStorage) for future quick access. This saves loading time since the files don't need to be retrieved from our server but can come straight from your browser's device (pc, mobile, tablet).

However, if we make changes to these CSS or JavaScript files your browser will not be updated instantly. To make sure your browser has the latest version of the files you can remove the files from your cache and session storage. When these changes have been made the page can be reloaded and the latest version of the survey will be downloaded.

Troubleshooting Browser Issues

  1. Clear your cache & cookies, restart your browser

  2. Test Mopinion in an incognito (private) window (Guides for ChromeSafariFirefoxIE)

  3. Test Mopinion in a different browser

  4. Open your developer console and see if you are getting any errors (Guides for ChromeSafariFirefoxIE)

  5. Clear the local storage of your browser

How to clear your cache?

  • Chrome (CTRL+SHIFT+I), refresh button, right mouse button

  • Edge (CTRL+SHIFT+I), refresh button, right mouse button

  • Internet Explorer 11 (CTRL+SHIFT+DEL)

How to clear the local storage?

In the developer console (CTRL+SHIFT+I → Console) you type in the below command and hit enter:


And that is it!