The Mopinion Metric are turned on by default. If they have been turned off see https://mopinion.atlassian.net/wiki/x/BADCcg how to turn them on again.
To go to the metrics overview, click on Data collection
→ Feedback forms
.
Choose the form for which you want to see the Mopinion metrics and click on the three dots menu at the bottom of the block. You will see the metrics overview after you have clicked on the 'View metrics' button.
The overview entails 5 metrics:
A. Shown: Total
B. Shown: Unique
C. Completed
D. Closed before complete
E. Response rate
The total number of times your form was shown to your customers.
If within 30 minutes after the initial showing of the form, the form is shown again this is considered to be one shown.
The total number of times your form was completed and submitted.
The number of times the form has opened, but closed before submitting the form.
The percentage of forms that were opened and then submitted.
It is possible to filter on URL and date range.
The metrics will load and be cached. To update the metrics' results use the refresh button.
The metric results are based on all feedback results of a form. If you want to check for a specific URL or a pathname just enter it in this filter.
There are preset data range options that you can view the metrics by. Select the date range button to select your preferred date range.