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The feedback items in the feedback inbox can be sorted by date (or customer name) using the 'Sort' button. Please follow these steps to apply this:

Step 1: Feedback inbox

Go to 'Reporting' on the left of the page and click on 'Feedback inbox'.

Knowledge base > How do I sort my feedback results by date? > image-20200805-151553.png

Step 2: Sort

On the right side of the page, next to the filter icon, you will see the option, 'Sort'. Click on this button and it will show you two options: sort by 'Customer name' or sort by 'Date'.

Knowledge base > How do I sort my feedback results by date? > image-20200805-151756.png

Step 3: Select the sorting option

Click on the option you want and your feedback results will be sorted automatically.