The feedback items in the feedback inbox can be sorted by date (or customer name) using the 'Sort' button. Please follow these steps to apply this:
Step 1: Feedback inbox
Go to 'Reporting' on the left of the page and click on 'Feedback inbox'.
Step 2: Sort
On the right side of the page, next to the filter icon, you will see the option, 'Sort'. Click on this button and it will show you two options: sort by 'Customer name' or sort by 'Date'.
Step 3: Select the sorting option
Click on the option you want and your feedback results will be sorted automatically.