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We offer 2 types of auto-tagging. Tagging done by ; tagging by our Artificial Intelligence (A.I.) software and tagging based on conditions you determine yourself. Both types can be used simultaneously. We will first describe how A.I. tagging works.

A.I. tagging

Step 1

Go to ‘Settings' on the left-hand side of the page and click on 'Tags'. Click on 'Manage tags’ at the top of the page.


Machine learning in combination with your own tagging conditions will now interpret your open comments and tag them.

In the reporting inbox, you can recognize the A.I. tags by their blue colorcolour. If you click on the tag you can decide to accept or decline the tag.

Own condition tagging

Automated tagging enables you to quickly specify conditions in which tags should be added to feedback items. These parameters can contain any feedback value and can include as many conditions as needed. The conditions can also be combined infinitely – making tag assignment rules as specific as you like.