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To set up these specific conditions you need to know the status of your feedback forms. We make this information available by setting the following cookies, where <formKey> is the unique id of the form:

  • MSopened.<formKey> ; form has been opened by the visitor (triggered by button) or has been shown automatically (triggered proactively or triggered on page leave). For more information on form triggers see How can forms be triggered?.

  • MSFeedbackSent.<formKey> ; feedback has been submitted by the visitor

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