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A modal will show where you can reply to your respondent directly. If you have created standard response templates than (see below for more information) then you can select these here as well to use these texts in your response.
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When an email has been sent the message is added to ‘Email Conversations’. If you click on the message a modal will show with details of the mail that was sent.
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Standard responses
Sometimes you will receive similar kinds of feedback by email from different customers. By creating standard answer templates for these feedback items, your team members are able to reply quickly and easily. Read the following article on how to add standard responses.