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Create a zap in Zapier
Setup a webhook in Mopinion
set Set up the zap so it uses the webhook data for ticket info in Zendesk
Link Mopinion to Zendesk
Setting up Zapier
In your Zapier dashboard create a new zap by selecting MAKE A ZAP.
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When you now press the continue button, you are presented with the endpoint (the custom Webhook URL)
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Setting up Mopinion
The You need to use the URL that we created in Zapier you need to use as the endpoint in the webhook settings in Mopinion.
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Go to the preview page of the survey you used for the webhook and fill it out and submit it. If everything has been set up correctly you will be able to retrieve this in Zapier during the test data fase phase in the Zapier setup process.
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it It might take a few seconds to a couple of minutes for the data to be sent to Zapier. |
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In the case that data does not get through it is best to make the webhook as broad as possible (send everything all the time) and then determine by via elimination what is causing causes the webhook to fail. |
If you are not able to set up a connection you can contact support at support@mopinion.com
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Setting up the connection from Zapier to Zendesk (or any other third party application)
In this example we will use Zendesk, the specific steps might defer differ from the program you are trying to connect to but in . In general, however, it will ask you to provide credentials, so the application can identify you and the endpoint, where the data must be sent to.
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In our example, we can use the feedback ID as a subject and the provided contact information as Requester details.
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When all fields are filled into in to your liking then you can test the connection by sending the test data that Zapier received from Mopinion to the third application.
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In Zendesk we now see our newly created issue:
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Also, note that Zendesk will automatically send out a mail to the customer that a new issue was created. You can directly reply to the customer because we used their email address as the sender.
Ready to use
With all the steps above, your Mopinion to Zendesk connection is now ready to be used. Do make sure to activate this connection in Zapier to start using it!
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